01
Launch a listing
Prepare channel-specific listing copy and campaign tasks from approved details; pause when price or availability changes.
USEFUL OUTPUTA review-ready launch pack with source links and publication status.
FOR PROPERTY TEAMS
Grow your property pipeline. Keep every next step owned.
NORVOI builds two connected systems for estate agencies: marketing automation that develops buyer and seller interest, and business management automation that moves live enquiries towards a viewing or conversation.
01 / MARKETING, DEVELOPMENT & GROWTH
Create demand for listings and instructions.
Publish approved property information, capture what a prospect is looking for and develop that interest until an agent should take over.
EXAMPLE GROWTH SYSTEMREAL ESTATE
- 01Approved listing or campaign
- 02Relevant audience
- 03Interest captured
- 04Agent-ready opportunity
- 05Viewing or valuation outcome
A growth workflow built around your channels, approvals and team.
CUSTOM-BUILD APPLICATIONS
Three ways to put this to work.
Start with the growth task that matters most. Each can be built on its own.
02
Develop seller interest
Record the source and property context, send agreed information and prompt a valuation conversation at the right stage.
USEFUL OUTPUTA seller opportunity with interest, history and a named agent.
03
Re-engage matched buyers
Check current listing status and contact permission before preparing a relevant update or follow-up task.
USEFUL OUTPUTA relevant, trackable next conversation rather than a generic property blast.
HUMAN CONTROL
Agents approve property claims, audience rules and messages. Changed listings, negotiations and valuation advice stay with people.
WHAT TO MEASURE
Discuss a growth system Listing enquiries, valuation requests, qualified conversations and viewings by source.
Related NORVOI work: Blog automation for Vira Assist and a confidential client marketing-automation project. See how we can apply this experience to real estate.
02 / BUSINESS MANAGEMENT AUTOMATION
From property enquiry to viewing-ready action.
NORVOI can connect incoming enquiries, verified listing answers, buyer or renter requirements, viewing coordination and agent follow-up in one workflow built around your agency.
THE CHANGE
From scattered requests to a defined next step.
BEFORE
A buyer asks across several channels. Listing details may have changed, important requirements are missing and the next owner is unclear.
WITH NORVOI
The enquiry has a checked property status, a useful buyer brief, a viewing request or exception, an assigned agent and a visible next action.
WHAT CHANGES
Your team can see which enquiries are ready to progress, which need a person and which have not been followed up.
WHAT WE BUILD
A working system for real estate.
A defined offer, tailored to your information, tools and rules.
01
One intake path for agreed website, portal and messaging enquiries
02
Listing answers grounded in an approved source, with stale-data checks
03
Buyer or renter qualification and verified property matching
04
Viewing coordination under calendar and property-access rules
05
CRM updates, agent briefs and agreed follow-up tasks
06
An exception queue for unverified listings, unanswered requests and failed steps
INTERACTIVE PROPERTY WORKFLOW
See what happens between an enquiry and a viewing.From enquiry to viewing.
Choose a straightforward request or a changed listing. Follow each decision and see what reaches the agent.See how a customer request reaches the right agent.
Example property enquiry
CUSTOMER ENQUIRY
“Is the two-bedroom home on Willow Lane available? Could I see it this Saturday?”
View enquiry details
SOURCEAgency website
PROPERTYWillow Lane · example listing
STEP 01 / 05Captured
Enquiry
CUSTOMER ENQUIRY
“Is the two-bedroom home on Willow Lane available? Could I see it this Saturday?”
SOURCEAgency website
PROPERTYWillow Lane · example listing
01 / ENQUIRYCaptured
WHAT THE SYSTEM DOESThe property reference, question and preferred day are saved together.
VISIBLE RECORD
Website enquiry · Willow Lane · Saturday requested
NEXT OWNERIntake workflow
Your listings, calendar and assignment rules shape the production workflow.
NORVOI’s completed real estate project covered enquiry handling, agreed automation and agent role assignment. The fuller journey above is an application we can scope for your agency.
REAL ESTATE / TRANSACTION HANDOFFS
Keep a signed change visible through closing.
For brokerages with disconnected transaction tools, a scoped workflow can track whether an approved seller-credit addendum reached the right closing contact and whether a person checked the credit on the closing statement.
01
Record the approved version, credit and transaction owner.
02
Track delivery and usable acknowledgment from the verified closing contact.
03
Flag a missing or changed credit for a coordinator to check with the closing professionals.
Example application for discussion. Start with your existing transaction system; integrations and access must be checked before any build. A person approves the final status.
THE CUSTOMER JOURNEY
Here is how the work moves.
Example workflowHuman review at the right moment
01Property enquiry→
02Listing check→
03Buyer requirements→
04Viewing coordination→
05Agent brief and follow-up
THE AGENTS
Clear roles for this workflow.
These are custom-build roles. We combine only the jobs your team needs.
Mira / Enquiry agentChecks approved listing facts and handles property questions.Explore role Lio / Qualification agentCaptures requirements and prepares an agent-ready brief.Explore role Nico / Viewing coordinatorRequests or confirms viewings only within agreed calendar and access rules.Explore role
YOUR CHANNELS & TOOLS
The design can connect approved listing data, agreed enquiry channels, your CRM, agent calendars and messaging tools where access permits. Each connection is checked during scoping.
WHEN A PERSON TAKES OVER
A person reviews changed listings, access conflicts, negotiations and uncertain answers. The assigned agent owns the relationship and sees outstanding follow-up.
COMPLETED WORK
Real estate enquiry and role-routing system
Our completed real estate system handled property enquiries, automated agreed steps and assigned agents by role. We can extend that foundation to listing checks, viewing coordination and follow-up for your agency.
See what was builtStart with your workflow
We map your incoming requests, source information, available tools and handoff rules. Then we define the exact actions the system can take.
GOOD QUESTIONS
What buyers usually ask.
Will it post listings automatically?+
Only from an approved source and after the agency agrees what needs human review. Changed price or availability can stop a queued post.
Can it contact our buyer database?+
Only when contact permission, preferences and current listing information support the message. The agency controls the audience and frequency.
Can it use current listings?+
Only when there is a reliable approved source and a process for keeping it current. A changed or unverified listing goes to the team instead of receiving a guessed answer.
Can it confirm a viewing?+
Only if the agent’s calendar, property access and booking rules permit confirmation. Otherwise it creates a viewing request for an agent to approve.
Who receives the enquiry?+
The agency defines assignment rules by listing, team, location or availability. Unassigned and unanswered work stays visible in an exception queue.
Will it follow up automatically?+
It can send agreed reminders and create follow-up tasks. Replies, opt-outs, changed listings and unusual requests stop or redirect the sequence.
Will it replace our CRM?+
The intention is to update an existing CRM when suitable access is available. We scope the exact fields and actions against your tools.
REAL ESTATE / START HERE
Show us where the work gets stuck.
We’ll map the incoming request, the action the system can take and the point where your team steps in.