COMPLETED CLIENT WORK
Real estate enquiry and role-routing system
A client-used system for property queries, agreed enquiry automation and assignment by agent role.
THE SITUATION
What needed attention
Incoming property questions and requests needed a defined path to the team member responsible for the next step.
WHAT WAS BUILT
The system
NORVOI built a real estate enquiry system that handled property-related queries, automated agreed process steps and assigned work to agents by role.
IN PRACTICE
The work it handled.
HOW THE WORK MOVES
The workflow at a glance.
Client identity is confidential. The workflow view reflects the completed enquiry-handling and agent-assignment scope.
HUMAN INVOLVEMENT
People stay responsible.
Agents remain responsible for property decisions, exceptions and client relationships.
The completed project handled property enquiries and role assignment. Explore how listing checks, buyer briefs, viewing requests and follow-up fit together for your agency.
Explore the real estate workflowSTART WITH ONE TASK
What keeps falling between conversations and action?
Tell us the workflow. We’ll work out what should be automated and what should stay with your team.