NICO / APPOINTMENT AGENT
Make the next appointment easier to arrange.
An appointment agent can explain booking options, check connected availability and handle supported changes while preserving staff control.
THE TASKS
What it can take on.
WHAT WE NEED
Inputs before actions.
We define sources, access and boundaries together before an agent is allowed to act.
- Service types and durations
- Calendar or booking-system access
- Rescheduling and cancellation rules
EXAMPLE WORKFLOW
One way the work could move.
RELATED WORK
Dental AI receptionist
See the completed or related capability behind this offer.
View the workStaff receive requests when information is missing, a decision is sensitive or an agreed action cannot be completed.
GOOD QUESTIONS
What buyers usually ask.
Does it connect to our booking system?+
We check the system and permissions before specifying confirmed booking actions.
Can it take calls?+
Voice is possible; NORVOI has built a dental voice receptionist. Channel choices are scoped per project.
What if the calendar is unavailable?+
It can collect a request and route it to staff.
Can staff review bookings?+
The process includes testing and a defined operating handoff.
START WITH ONE TASK
What keeps falling between conversations and action?
Tell us the workflow. We’ll work out what should be automated and what should stay with your team.