HOW WE WORK
A useful system starts with a defined job.
We agree on the task, information, actions and human handoffs before a system is launched.
Understand the task
We look at the conversations, repetitive steps, current tools and people involved. You show us examples of the work.
Define the workflow
We agree on inputs, approved information, actions, exceptions and what success means.
Build and connect
We configure the agent or automation and connect the agreed tools where access and compatibility allow.
Test with your team
We run normal requests, difficult cases and incorrect information through the workflow. Your team reviews the results.
Launch and hand over
We document how the system runs, who handles exceptions and what support is agreed separately.
GOOD QUESTIONS
What buyers usually ask.
Is this a product or custom build?+
Agent roles describe custom builds. Vira Assist and Yara are NORVOI products; project scope is agreed separately.
What information do you need?+
Examples of the task, approved answers, current tools and the person responsible for exceptions.
Can it take actions?+
Yes, where permissions, integrations and rules support the action.
What happens when it cannot complete a task?+
It should record context and hand the work to the right person.
Can we review it before launch?+
Testing with your team is part of the delivery process.
What support is included?+
Ongoing support is defined in the individual agreement rather than assumed.
START WITH ONE TASK
What keeps falling between conversations and action?
Tell us the workflow. We’ll work out what should be automated and what should stay with your team.