01
Run seasonal campaigns
Prepare location-specific page, email and social drafts; route them for approval and schedule the agreed versions.
USEFUL OUTPUTA campaign linked to actual service areas and available capacity.
FOR FIELD-SERVICE TEAMS
Win more suitable jobs. Keep every request moving.
NORVOI can automate local campaigns, quote follow-up and referral requests, alongside the job intake and dispatch workflow that helps your team deliver the work.
01 / MARKETING, DEVELOPMENT & GROWTH
Bring in the jobs your team is equipped to handle.
Promote the right services in the right areas, capture the first job details and keep opportunities visible until a person confirms the work.
EXAMPLE GROWTH SYSTEMHOME SERVICES
- 01Approved local campaign
- 02Service-area enquiry
- 03Job fit checked
- 04Quote conversation
- 05Booked or closed outcome
A growth workflow built around your channels, approvals and team.
CUSTOM-BUILD APPLICATIONS
Three ways to put this to work.
Start with the growth task that matters most. Each can be built on its own.
02
Develop quote requests
Collect job type, postcode and preferred contact time; check coverage and create a follow-up task.
USEFUL OUTPUTA usable quote opportunity with its source and named owner.
03
Ask for reviews and referrals
Send a permitted review or referral request and record whether the customer responded or opted out.
USEFUL OUTPUTA measured post-job journey, without requesting a review before work is complete.
HUMAN CONTROL
The business approves service claims, coverage, pricing and capacity. A campaign enquiry is not a confirmed visit or quote.
WHAT TO MEASURE
Discuss a growth system Suitable quote requests, confirmed jobs and review responses by service and source.
Related NORVOI work: Blog automation for Vira Assist and a confidential client marketing-automation project. See how we can apply this experience to home services.
02 / BUSINESS MANAGEMENT AUTOMATION
Turn job enquiries into dispatch-ready work.
NORVOI gathers the details a field team needs, checks the service area and routes urgent, routine and recurring jobs to a named owner with a next action.
THE CHANGE
From scattered requests to a defined next step.
BEFORE
A customer asks for a price or visit without enough detail. Urgent and routine work arrive in the same inbox, and the callback is easy to lose.
WITH NORVOI
A job ticket carries the issue, location, urgency, photos when useful and the customer’s preferred next step.
WHAT CHANGES
The dispatcher can assess availability or pricing with context, while acknowledgement and customer follow-up stay visible.
WHAT WE BUILD
A job intake and dispatch system.
A defined offer, tailored to your information, tools and rules.
01
Service-specific questions and optional photo capture
02
Coverage and urgency checks against your rules
03
A dispatch-ready ticket with a named owner
04
Visit or quote requests tracked through customer confirmation
WHO THIS CAN SERVE
- Plumbing
- Electrical
- Heating & cooling
- Cleaning
- Landscaping
- Pest control
The job questions, coverage area, urgency rules and dispatch owner are set for each business.
INTERACTIVE JOB INTAKE
See a job request become a dispatch-ready ticket.
Try an urgent leak, an HVAC repair or recurring cleaning. Follow the information gathered, the owner and the customer update.
Example service requests
CUSTOMER MESSAGE
“Water is leaking under our kitchen sink. Can someone come today?”
View enquiry details
SERVICEPlumbing / urgent leak
SOURCEWebsite enquiry
STEP 01 / 05Urgent flag
Enquiry
CUSTOMER MESSAGE
“Water is leaking under our kitchen sink. Can someone come today?”
SERVICEPlumbing / urgent leak
SOURCEWebsite enquiry
01 / ENQUIRYUrgent flag
The system recognises an active leak as urgent and opens a job request. It follows the provider’s approved urgent-contact instructions instead of promising a visit.
CUSTOMER SEES
“I will flag this as urgent. If water is still flowing, please use our published urgent contact number while I gather the job details.”
DISPATCH-SIDE TICKET
Job: active kitchen leak · priority: urgent · availability not confirmed
NEXT OWNERIntake workflow
Your coverage, pricing, scheduling and escalation rules determine what the system can confirm.
View all five steps
WHEN THE REQUEST IS URGENT
An alert is not a confirmed visit.
The system can flag and escalate an urgent job under the provider’s rules. A dispatcher confirms availability and gives the customer the actual next step. The agent does not diagnose hazards or promise an arrival time.
NORVOI’s completed real estate project demonstrates enquiry handling and role-based assignment in another sector. See that same routing capability applied to field-service enquiries and dispatch.
THE AGENTS
Clear roles for this workflow.
These are custom-build roles. We combine only the jobs your team needs.
Mira / Enquiry agentCollects job details and answers approved service questions.Explore role Lio / Intake agentChecks coverage and urgency, then routes the ticket.Explore role Nico / Appointment agentCoordinates visit requests where calendars support it.Explore role
YOUR CHANNELS & TOOLS
Website or messaging, approved coverage and urgency rules, a dispatch inbox or job system, and optional calendar access. Integrations are checked during scoping.
WHEN A PERSON TAKES OVER
A dispatcher or qualified technician confirms urgent response, quotes, safety-critical decisions, availability and any unsupported scheduling change.
RELATED CAPABILITY
Related enquiry-routing capability
Our completed real estate system demonstrates enquiry handling and role-based assignment. For field-service teams, we apply that pattern to job intake, dispatch ownership and customer updates.
See what was builtStart with your workflow
We map your incoming requests, source information, available tools and handoff rules. Then we define the exact actions the system can take.
GOOD QUESTIONS
What buyers usually ask.
Can it advertise only where we work?+
Campaign and capture rules can use the approved service-area list. Borderline locations go to staff instead of receiving a promise.
Can it automatically quote a job?+
Only when the business supplies fixed-price rules and enough information. Otherwise it prepares a quote request for a person.
Which home-service businesses does this fit?+
The examples show plumbing, HVAC and cleaning. The same intake pattern can be tailored for electrical, landscaping, pest-control and other field-service teams.
Can it give a price?+
Only from approved fixed-price rules when enough information is available. Otherwise it prepares a quote request for a person; it does not invent a price.
Can it book a visit?+
Only when a compatible calendar, qualified team availability and the provider’s booking rules permit confirmation. Otherwise the customer receives a visit request, not a booked appointment.
What happens with an urgent job?+
The provider defines urgent criteria, published contact instructions and the dispatcher or backup person to alert. An alert remains open until it is acknowledged; it is not a promise that a technician can attend.
Can it check our service area?+
Yes, when you supply approved coverage rules. Borderline or unsupported locations go to staff instead of receiving a guessed answer.
How does follow-up work?+
The ticket has an owner, status and next action. Internal reminders and customer updates follow the provider’s agreed timing and communication rules.
HOME SERVICES / START HERE
Show us where the work gets stuck.
We’ll map the incoming request, the action the system can take and the point where your team steps in.