COMPLETED CLIENT WORK

Dental AI receptionist

A client-used receptionist for dental enquiries and appointment workflows.

THE SITUATION

What needed attention

Routine booking calls and changes compete with in-clinic front-desk work.

WHAT WAS BUILT

The system

NORVOI built an AI receptionist connected to appointment availability and WhatsApp confirmations.

IN PRACTICE

The work it handled.

01Handled voice enquiries✓
02Checked appointment availability✓
03Supported booking changes✓
04Sent WhatsApp confirmation✓
05Escalated to staff when needed✓

HOW THE WORK MOVES

The workflow at a glance.

Workflow overviewHuman review at the right moment
01Incoming request→
02Relevant information→
03Agreed action→
04Record or response→
05Person if needed

The public GitHub repository is a sanitised technical example, separate from the private client system.

HUMAN INVOLVEMENT

People stay responsible.

Clinical questions and unsupported requests go to staff.

A fuller patient-access workflow

The completed dental system handled voice enquiries, availability, booking changes, WhatsApp confirmations and staff escalation. Explore how waitlists and tracking extend the appointment workflow.

Explore the clinic workflow

START WITH ONE TASK

What keeps falling between conversations and action?

Tell us the workflow. We’ll work out what should be automated and what should stay with your team.