01
Launch a product
Prepare channel-specific launch drafts, route them for review and coordinate the approved publishing schedule.
USEFUL OUTPUTA launch queue with consistent claims, links and publication status.
FOR GROWING COMMERCE TEAMS
Grow customer demand. Resolve the work that follows.
NORVOI can connect product launches, customer journeys and campaign measurement with the order and support workflow your team uses after someone buys.
01 / MARKETING, DEVELOPMENT & GROWTH
Move from product interest to repeat purchase.
Give each campaign and customer segment a useful next step, using approved product information and the store’s actual customer events.
EXAMPLE GROWTH SYSTEMD2C STARTUPS
- 01Approved product or offer
- 02Audience and channel
- 03Shopper action
- 04Relevant journey
- 05Order or next opportunity
A growth workflow built around your channels, approvals and team.
CUSTOM-BUILD APPLICATIONS
Three ways to put this to work.
Start with the growth task that matters most. Each can be built on its own.
02
Recover unfinished shopping
Use the store’s event and permission rules to send a relevant reminder; stop after purchase or opt-out.
USEFUL OUTPUTA recorded recovery journey tied to actual store events.
03
Develop existing customers
Send approved care guidance, replenishment prompts or related-product messages to eligible segments.
USEFUL OUTPUTA customer journey that reflects what was bought and what happened next.
HUMAN CONTROL
The team controls offers, discounts, product claims and messaging frequency. Store events and contact permissions determine what can be sent.
WHAT TO MEASURE
Discuss a growth system Qualified subscribers, checkout recovery, orders and repeat purchases by journey.
Related NORVOI work: Blog automation for Vira Assist and a confidential client marketing-automation project. See how we can apply this experience to d2c startups.
02 / BUSINESS MANAGEMENT AUTOMATION
Turn customer messages into resolved order issues.
NORVOI connects enquiries to approved product information, verified order records and your support team. Routine requests get a clear next step; exceptions stay visible until a person resolves them.
THE CHANGE
From scattered requests to a defined next step.
BEFORE
A delivery question, return request or product query arrives in chat. Staff search for the order, repeat questions and lose the next action between tools.
WITH NORVOI
The customer explains the issue in their own words. After identity verification, the system finds the relevant order or asks them to choose between matches before taking the next step.
WHAT CHANGES
Every unresolved issue has a status, owner and next customer update instead of ending at a handoff.
WHAT WE BUILD
A customer and order resolution system.
A defined offer, tailored to your information, tools and rules.
01
Product questions answered from approved information
02
Orders found through a verified account, without asking for an order number
03
Return and delivery exceptions routed by store rules
04
Open support cases tracked through the customer update
INTERACTIVE ORDER WORKFLOW
See a customer issue move toward resolution.
Follow a delayed delivery or an exchange request. See the customer answer, staff-side record and next owner.
Example order scenarios
CUSTOMER MESSAGE
“Hi, where is my order? It has not arrived yet.”
View enquiry details
SOURCEStorefront support
ORDER NUMBERNot needed to start
STEP 01 / 05Captured
Message
CUSTOMER MESSAGE
“Hi, where is my order? It has not arrived yet.”
SOURCEStorefront support
ORDER NUMBERNot needed to start
01 / MESSAGECaptured
The customer asks naturally. No order number is needed to open the support request.
CUSTOMER SEES
“I can look that up. Please use your store sign-in or a one-time code sent to the contact on your account.”
STAFF-SIDE CASE
Delivery question · order not yet identified · verification pending
NEXT OWNERSupport workflow
Identity checks, store rules and support ownership shape each connected action.
View all five steps
NORVOI has built a client-used D2C customer and order workflow. The completed system handled customer and order enquiries; this walkthrough shows how verification, resolution and ownership can work together.
THE AGENTS
Clear roles for this workflow.
These are custom-build roles. We combine only the jobs your team needs.
Mira / Enquiry agentAnswers approved product, delivery and policy questions.Explore role Lio / Intake agentCollects the order issue and routes it with useful context.Explore role
YOUR CHANNELS & TOOLS
Storefront or messaging enquiries, approved product and policy content, and compatible store, delivery or helpdesk systems. Each connection is checked during scoping.
WHEN A PERSON TAKES OVER
Missing delivery data, disputed returns, refund approvals, sensitive complaints and unsupported actions become assigned staff cases with the conversation and source context.
COMPLETED WORK
D2C customer and order workflow
Our completed D2C system handled customer and order enquiries. We can connect those capabilities to verified order lookup, resolution tracking and team-owned exceptions for your store.
See what was builtStart with your workflow
We map your incoming requests, source information, available tools and handoff rules. Then we define the exact actions the system can take.
GOOD QUESTIONS
What buyers usually ask.
Will this replace our email platform?+
Usually not. We scope automations around the store, email or messaging tools you already use and their available events and permissions.
Can it create discounts?+
Only under rules and approvals the store owner defines. The system should never invent an offer or promise stock that is unavailable.
Does the customer need an order number?+
No. After approved account or contact verification, the system can look up recent orders through a supported store connection. If more than one order fits, it asks the customer to choose.
Can it show a customer their order status?+
Only after the store’s approved identity check and when the order system provides suitable access. If delivery data is missing or inconsistent, the case goes to staff instead of receiving a guessed answer.
Can it process returns or exchanges?+
It can check approved rules and prepare or submit a supported request. Eligibility, inventory, approvals and the exact action depend on your store platform and policy.
Will it approve refunds automatically?+
Refund and exception decisions stay within boundaries you approve. A person can review sensitive or unsupported actions before anything is issued.
How do we know an issue was resolved?+
The workflow keeps an owner, status and next action on the support case, then records the confirmed outcome and customer update.
Can it use our existing helpdesk and store?+
We inspect the available access and permissions during scoping. The build can connect supported tools or create a staff-ready request when a direct action is unavailable.
D2C STARTUPS / START HERE
Show us where the work gets stuck.
We’ll map the incoming request, the action the system can take and the point where your team steps in.