norvoi•Systems behind
the growth.

AI AGENTS & AUTOMATION FOR GROWING TEAMS

Turn customer conversations into handled work.

We build custom agents that answer questions, manage enquiries and bookings, connect your tools and bring in your team when judgement is needed.

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Built forreal estateclinicsD2C+ more
NORVOI / IN MOTION01 → 02
HAMPIDIGITAL COFOUNDER
Hampi turns scattered requests into a clear workflow.
01 / A CLEARER WAY TO WORKFind your industry ↓
TRY THE SYSTEMS

Watch the work happen.

Route a sample lead, process a document or run a workflow. Explore the decisions, records and handoffs behind the work.

Route a sample lead Run a workflow Assess your business

BUILT AROUND YOUR BUSINESS

Six industries.
Six distinct workflows.

Choose your industry to see the requests we handle, the actions we automate and when your team steps in.

Illustration of a property professional working with listing enquiries01
For property teams

Real estate

Develop buyer and seller interest, then move live enquiries towards viewings.

Listing interest → agent-owned next step
Illustration of a receptionist helping a visitor at a clinic02
For appointment-led clinics

Clinics

Develop consultation interest and keep appointment work moving.

Consultation interest → confirmed next step
Illustration of a small direct-to-consumer team preparing orders03
For growing commerce teams

D2C startups

Run customer growth journeys and resolve the order work that follows.

Product interest → order or support outcome
Illustration of a professional consultation04
For expert-led firms

Professional services

Turn approved expertise into conversations and specialist-ready briefs.

Expert insight → owned opportunity
Illustration of a home service technician discussing a job05
For field-service teams

Home services

Develop suitable local demand and coordinate quote requests and jobs.

Local interest → dispatch-ready work
Illustration of a tutor leading an online session06
For learning businesses

Tutors and coaches

Develop programme interest and coordinate trials, classes and changes.

Programme interest → tutor-reviewed next step

COMPLETED SYSTEMS

Systems already doing the job.

Client names remain private. These client systems and NORVOI products show the work they handle and where people step in.

01 / PROPERTY TEAMSCOMPLETED PROJECT

Real estate enquiry and role-routing system

Enquiry → buyer context → assigned agent

  • Answered property-related enquiries
  • Automated agreed steps in the enquiry process
  • Assigned work to agents by role
See what was built
Illustration of a real estate team reviewing property enquiriesClient identity confidential · concept visual
02 / DENTAL PRACTICESCOMPLETED PROJECT

Dental AI receptionist

Call → availability → confirmation or staff

  • Handled voice enquiries and booking changes
  • Checked connected appointment availability
  • Sent WhatsApp confirmation and escalated exceptions
See what was built
Illustration of reception at a dental practiceClient identity confidential · concept visual
03 / COMMERCE TEAMSCOMPLETED PROJECT

D2C customer and order workflow

Question → order context → support team

  • Handled customer support enquiries
  • Supported an order-related workflow
  • Passed unresolved work to the team
See what was built
Illustration of a D2C team handling customer enquiries and ordersClient identity confidential · concept visual
04 / WHATSAPP ASSISTANCENORVOI PRODUCT

Vira Assist

Text, voice or prescription photo → daily help → family if needed

  • Understood WhatsApp text, voice notes and prescription images
  • Read medicine names and timings to set reminders
  • Managed lists, cab links and unanswered check-ins
See what was built
Illustrative Vira Assist workflow from prescription photo to medicine reminder and family alertWorkflow overview
05 / FOUNDER WORKFLOWSNORVOI PRODUCT

Yara — AI assistant for founders

Voice or text → structured memory → next action

  • Captured ideas through voice or text
  • Organised thoughts, tasks and decisions by project
  • Helped founders retrieve context and plan next steps
See what was built
Illustrative Yara workflow showing idea capture, structured memory and next actionsWorkflow overview
See all selected work

THE WORK WE HANDLE

Four jobs.
Clear ownership.

Choose the task your team needs handled. Each agent is built around your information, tools and rules.

01 / MIRA / ENQUIRY AGENTSPECIFIC JOB · CUSTOM BUILD

Answer customer enquiries

Give people a useful answer, then send your team the context.

Mira uses approved business information to answer routine questions, collect the reason for the enquiry and pass uncertain requests to a person.

  • Website and messaging questions
  • Approved service and policy answers
  • Conversation summary and human handoff
Explore this service
NORVOI / EXAMPLE WORKFLOW01
01Customer asks
02Mira answers
03Team gets context
INPUT → ACTION → NEXT OWNERWORKFLOW VIEW
02 / NICO / APPOINTMENT AGENTSPECIFIC JOB · CUSTOM BUILD

Manage appointments

Move booking requests into confirmed next steps.

Nico checks connected availability, handles supported booking changes and sends requests outside your rules to staff.

  • Availability and booking questions
  • Supported reschedules and cancellations
  • Confirmations and staff escalation
Explore this service
NORVOI / EXAMPLE WORKFLOW02
01Booking request
02Check availability
03Confirm or hand off
INPUT → ACTION → NEXT OWNERWORKFLOW VIEW
03 / LIO / QUALIFICATION AGENTSPECIFIC JOB · CUSTOM BUILD

Qualify and follow up

Give your team a lead they can actually act on.

Lio asks for the details your team needs, records intent and routes a useful enquiry to the right person for a timely response.

  • Requirement and intent capture
  • Agreed follow-up questions
  • Qualified enquiry routing
Explore this service
NORVOI / EXAMPLE WORKFLOW03
01New enquiry
02Collect requirements
03Route to owner
INPUT → ACTION → NEXT OWNERWORKFLOW VIEW
04 / WORKFLOW AUTOMATIONSPECIFIC JOB · CUSTOM BUILD

Connect the work behind it

Carry the next step through your existing tools.

Automation moves agreed information between systems, triggers the right update and flags a failed or exceptional step for review.

  • Tool-to-tool updates
  • Notifications and task creation
  • Exception logging and recovery
Explore this service
NORVOI / EXAMPLE WORKFLOW04
01Trigger
02Update system
03Notify owner
INPUT → ACTION → NEXT OWNERWORKFLOW VIEW
Scroll to explore each jobScroll for more · 01 / 04

MARKETING, DEVELOPMENT & GROWTH

Bring people in.
Keep the next step moving.

Alongside business management automation, we help you attract enquiries and connect the work that turns interest into a conversation.

01 / PERFORMANCE MARKETING

Attract relevant demand.

Plan and run agreed campaigns, improve the landing journey and track the enquiries that follow.

Explore performance marketing
02 / GROWTH AUTOMATION

Connect content to follow-up.

Automate approved blog publishing, lead capture, routing and follow-up around your business.

See growth systems by industry

Start with campaigns, one recurring marketing task, or a connected system. We agree on the scope together.

A WORKFLOW YOU CAN PICTURE

See what the handoff looks like.

From an appointment request to a confirmed next step, with staff in control of exceptions.

01 / CUSTOMER ASKS“Can I move my appointment?”

A customer asks through an agreed channel.

02 / APPROVED ANSWERAnswer and check.

The agent uses approved booking information and asks for the details it needs.

03 / AVAILABILITYCheck connected times.

Availability is checked before the booking request or change is recorded.

04 / STAFF IF NEEDEDA person takes over.

Unusual requests reach the team with the conversation context.

Example workflow · calendar access is configured for each client.

HOW WE BUILD

A defined job. A tested system.

01

Understand

We map the request, your team and current tools.

02

Define

We agree on information, actions, exceptions and success criteria.

03

Build & test

We connect the workflow and test real cases with your team.

04

Launch & hand over

We document how it runs and who takes over.

See the full process

NORVOI / FIELD NOTES

Ideas for work that actually gets done.

Specific workflows for the industries we serve, and practical decisions behind useful AI agents.

Illustration of a property professional reviewing enquiries01
Real estateFIELD NOTE / 01

What Should a Real Estate Agency Automate First? Start With After-Hours Property Enquiries

Learn what real estate agencies should automate first to handle after-hours property enquiries, collect buyer details and prepare useful agent follow-ups.

Read article
Illustration of a clinic reception interaction02
ClinicsFIELD NOTE / 02

AI Receptionist for Clinics: Booking Requests, Confirmations and Handoffs

Learn which clinic reception tasks an AI assistant can handle, how appointment confirmations should work, and when to transfer patients to staff.

Read article
D2C startupsFIELD NOTE / 03

D2C Order Support Automation: Status Questions, Returns and Disputes

A practical guide to automating order-status and policy questions for D2C brands while keeping refunds, disputes and exceptions under control.

Read article
Professional servicesFIELD NOTE / 04

Client Intake Automation for Consultancies: From Enquiry to Useful Brief

See how agencies, consultancies and other professional firms can collect the right enquiry details, prepare a client brief and route requests without over-automating.

Read article
Home servicesFIELD NOTE / 05

Quote Request Automation for Home Services: Get the Job Details Before Calling Back

Learn how plumbers, electricians and repair businesses can collect complete job details, route urgent requests and prepare quote-ready enquiries.

Read article
Tutors and coachesFIELD NOTE / 06

WhatsApp Class Updates for Tutors and Coaching Centres

A beginner-friendly guide to class scheduling, batch enquiries, reminders and timetable-change workflows for tutors and coaching centres.

Read article
AI agentsFIELD NOTE / 07

AI Receptionist Human Handoff: When Should the Bot Stop and a Person Take Over?

A practical guide to defining AI receptionist handoff rules, preserving conversation context, routing urgent issues and testing exceptions before launch.

Read article
AutomationFIELD NOTE / 08

From Lead Enquiry to Follow-Up: How to Build a Reliable Automation Workflow

See how to connect web forms and AI conversations to lead records, owners and follow-up tasks without duplicates or silent failures.

Read article
08 / 15 ARTICLES FEATURED HEREExplore all insights

THE NORVOI COFOUNDERS

Harpreet builds it.
Hampi makes it human.

Meet the builder and the digital character behind NORVOI. Clear systems need both technical care and a way people can understand them.

Harpreet Narang
01 / COFOUNDER & SYSTEMS LEAD

Harpreet Narang

Harpreet designs and builds the agents and workflows, tests them with the client team and remains accountable for delivery.

Hampi the hamster, NORVOI’s digital cofounder
02 / DIGITAL COFOUNDER

Hampi

Hampi is NORVOI’s curious digital cofounder. He helps make the work easy to grasp: what the agent does, when it acts and when a person takes over.

Meet the cofounders

START WITH ONE TASK

What keeps falling between conversations and action?

Tell us the workflow. We’ll work out what should be automated and what should stay with your team.

Book a call Send a brief